We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

Orders placed between November 15 and December 31 can be returned through January 15. All other return eligibility guidelines apply.

Orders placed between November 15 and December 31 can be returned through January 15. All other return eligibility guidelines apply.

Do you offer an extended holiday return window?

Black Friday Sale

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

What are your holiday shipping cutoffs?

Shipping

What is your return and exchange policy?

What is your international return policy?

How do I initiate a return or exchange?

What is Return Protection?

Final sale items

Can I return my order in-store?

Can I return a gift?

Returns & Exchanges

What should I know before placing an international order?

Can I return an international order?

International Orders

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When does your Black Friday sale start and end?

Can I shop the Black Friday sale in-person?

When will my Black Friday order ship?

Can I apply a discount code to a sale item?

What is your return policy for Black Friday sale purchases?

Do you offer price adjustments during Black Friday?

What are your holiday shipping deadlines?

Will prices appear on my packing slip?

Do you offer gift wrapping and gift messages?

Do you offer an extended holiday return window?Updated an hour ago