We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

Once your order has been fulfilled, you will be sent an email with your tracking link so you can keep an eye on your delivery. You can also enter your order number on our <a href="https://margauxny.com/pages/trackinghttps://margauxny.com/pages/tracking">Track Your Order</a> page for the latest updates order&#x2019;s journey.&#xA0;Please allow 24 hours for your tracking link to update within the carrier&apos;s system.&#xA0;

Once your order has been fulfilled, you will be sent an email with your tracking link so you can keep an eye on your delivery. You can also enter your order number on our Track Your Order page for the latest updates order’s journey. Please allow 24 h

How can I track my package?

Shipping

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

What should I know before placing an international order?

International Orders

What is your return and exchange policy?

Do you offer an extended holiday return window?

How do I initiate a return or exchange?

What is Return Protection?

Final sale items

Can I return my order in-store?

Can I return a gift?

Returns & Exchanges

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

How can I track my package?Updated 4 months ago