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Margaux

<p><span id="isPasted" style="text-decoration:none;">Since Atelier pairs are handmade to order especially for you, they are final sale and cannot be returned or exchanged.</span></p>

Since Atelier pairs are handmade to order especially for you, they are final sale and cannot be returned or exchanged.

What is the return and exchange policy on made-to-order bridal shoes?

Bridal

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

Shipping

What should I know before placing an international order?

International Orders

What is your return and exchange policy?

Do you offer an extended holiday return window?

How do I initiate a return or exchange?

What is Return Protection?

Final sale items

Can I return my order in-store?

Can I return a gift?

Returns & Exchanges

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

Can I change my bridal order after it's placed?

What is the return and exchange policy on made-to-order bridal shoes?Updated a year ago