We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

You&#x2019;re welcome to request an exchange or receive store credit for a pair of shoes you received as a gift.Please note that refunds can only be issued to the original form of payment used by the purchaser.To begin, please visit our <a href="https://margauxny.com/apps/returns">Returns Portal</a> and enter the original order number and shipping zip or postal code. If you don&#x2019;t have this information, our Customer Experience team is happy to assist.Gift returns must meet our standard return eligibility requirements and be in new, unworn condition.

You’re welcome to request an exchange or receive store credit for a pair of shoes you received as a gift. Please note that refunds can only be issued to the original form of payment used by the purchaser. To begin, please visit our Returns Portal and

Can I return a gift?

Returns & Exchanges

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

What are your holiday shipping cutoffs?

Shipping

What is your return policy?

How do I initiate a return or exchange?

What is the timeline for return processing?

What condition must items be in to be eligible for return?

Can I return my order in-store?

What is Return Protection?

Can I return items purchased from another retailer?

Why is my order final sale?

Can I combine multiple returns into one box?

What happens if I send the wrong item back?

Why is Happy Returns no longer available?

What should I know before placing an international order?

Can I return an international order?

International Orders

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When does the Private Sale start and end?

What is the Private Sale return policy?

Will my order come in standard packaging?

What if my Private Sale item arrives damaged or incorrect?

Private Sale

Can I return a gift?Updated 2 months ago