We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

You are welcome to request an exchange or store credit for a pair of shoes you received as a gift. Please note we can only issue a refund back to the original payment method of the gift giver.To get started, please visit our <a href="https://margauxny.com/pages/returns-exchanges?view=returns-exchanges">returns portal</a>.&#xA0;

You are welcome to request an exchange or store credit for a pair of shoes you received as a gift. Please note we can only issue a refund back to the original payment method of the gift giver. To get started, please visit our returns portal.

Can I return a gift?

Gifting

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

What shipping carriers do you use?

Do you ship internationally?

Do I have to pay duties and taxes?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

Shipping

What is your return and exchange policy?

How do I initiate a return or exchange?

What is Return Protection?

Can I return an international order?

Final sale items

Can I return my order in-store?

Returns & Exchanges

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

How do I redeem my Margaux gift card?

Can I send a gift card?

Do you offer gift wrapping and gift messages?

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When does the Archive Sale start and end?

How can I get Early Access to the Archive Sale?

Can I use a discount code on Archive Sale items?

Do you offer free shipping on Archive Sale items?

How long will it take for my Archive Sale order to ship?

Will my order come in standard packaging?

Do you offer price adjustments?

Archive Sale

Can I return a gift?Updated 8 months ago