Returns & Exchanges
What is your return policy?
U.S. Orders. Orders in new and unworn condition may be returned for a refund within 14 days of delivery, and for store credit or exchange within 30 days of delivery. Canadian Orders. Orders in new and unworn condition may be returned for a refund wit
How do I initiate a return or exchange?
U.S. orders:. To initiate a return or exchange, please visit our Returns Portal and enter your order number and zip code to get started. Once submitted, you may either:. You may also drop off your return in-person at on of our retail locations:. Marg
What is the timeline for return processing?
Once your return or exchange has been initiated, here’s what you can expect:. Refunds. Once your return arrives at our warehouse, it will be reviewed by our team. This inspection typically takes 5–10 business days to complete. Once your refund has be
What condition must items be in to be eligible for return?
To be eligible for return, items must be:. Free of wear, scuffing, creasing, debris, or damage. Showing no visible signs of wear beyond what may occur during a careful indoor try-on. Returned with all original packaging (box, dust bags, and inserts).
Can I return a gift?
You’re welcome to request an exchange or receive store credit for a pair of shoes you received as a gift. Please note that refunds can only be issued to the original form of payment used by the purchaser. To begin, please visit our Returns Portal and
Can I return my order in-store?
You’re welcome to return or exchange your order in person at either of our retail locations:. Margaux – Los Angeles8810 Washington BlvdCulver City, CA 90232Store Hours:Monday–Sunday: 11am–6pm. Margaux – San Francisco2105 Fillmore StreetSan Francisco,
What is Return Protection?
Return Protection is an optional $3.98 add-on available at checkout. It provides added flexibility by covering the cost of return shipping should you decide to send your order back for a refund. If Return Protection is not selected, a flat $11 return
Can I return items purchased from another retailer?
We are only able to accept returns for items purchased directly through www.margauxny.com. If your item was purchased through a third-party retailer or online marketplace, please contact them directly regarding their return policy.
Why is my order final sale?
Certain items are designated as Final Sale and are not eligible for return, store credit, or exchange. This includes:. Socks and hosiery. Products purchased during our Archive Sale or Private Sale. Items purchased at an in-person Sample Sale. Custom
Can I combine multiple returns into one box?
If you initiate multiple return requests, each return must be shipped separately using its corresponding return label and confirmation. To ensure timely processing, please do not combine items from different return submissions into one package. Combi
What happens if I send the wrong item back?
Please ensure that the items included in your return match the items listed in your return submission. We are only able to process returns for items purchased directly from www.margauxny.com and associated with your return request. Items that are not
Why is Happy Returns no longer available?
As of February 12, we’ve updated our returns process and are no longer partnering with Happy Returns. Returns may be completed using a mail-in label, with the option to print at home or use a QR code for printerless drop-off. This update allows our t