We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

While Private Sale items are Final Sale, this does not apply to items that arrive damaged or are sent incorrectly.If your Private Sale order arrives damaged or if you receive the incorrect item, please reach out to our team right away so we can help make things right.When contacting us, we may ask for a few photos of the item and its packaging to help us review the issue as quickly as possible.

While Private Sale items are Final Sale, this does not apply to items that arrive damaged or are sent incorrectly. If your Private Sale order arrives damaged or if you receive the incorrect item, please reach out to our team right away so we can help

What if my Private Sale item arrives damaged or incorrect?

Private Sale

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

What are your holiday shipping cutoffs?

Shipping

What is your return policy?

How do I initiate a return or exchange?

What is the timeline for return processing?

What condition must items be in to be eligible for return?

Can I return a gift?

Can I return my order in-store?

What is Return Protection?

Can I return items purchased from another retailer?

Why is my order final sale?

Can I combine multiple returns into one box?

What happens if I send the wrong item back?

Why is Happy Returns no longer available?

Returns & Exchanges

What should I know before placing an international order?

Can I return an international order?

International Orders

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When does the Private Sale start and end?

What is the Private Sale return policy?

Will my order come in standard packaging?

What if my Private Sale item arrives damaged or incorrect?Updated 2 months ago