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Margaux

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery.&#xA0;If your order is shipped in more than one shipment, each shipment will have a return window based on its delivery date.&#xA0;Extended holiday return window: Orders placed between November 15 and December 31 can be returned through January 15, 2026.To request a return or exchange, please visit our returns portal linked <a href="https://margauxny.loopreturns.com/#/" id="isPasted">here</a>.&#xA0;Please note certain products are Final Sale. This includes socks and hosiery, orders placed during our Archive Sale, and Bridal Atelier orders.&#xA0;

Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. If your order is shipped in more than one shipment, each shipment will have a return window bas

What is your return and exchange policy?

Returns & Exchanges

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

Shipping

What should I know before placing an international order?

International Orders

Do you offer an extended holiday return window?

How do I initiate a return or exchange?

What is Return Protection?

Final sale items

Can I return my order in-store?

Can I return a gift?

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

What is your return and exchange policy?Updated 8 days ago