Returns & Exchanges
What is your return and exchange policy?
Orders in new and unworn condition can be returned for a refund within 14 days of delivery, and for a store credit or exchange within 30 days of delivery. If your order is shipped in more than one shipment, each shipment will have a return window bas
Do you offer an extended holiday return window?
Orders placed between November 15 and December 31 can be returned through January 15, 2026. All other return eligibility guidelines apply.
How do I initiate a return or exchange?
To request a return or exchange, please visit our returns portal linked here. You have the option to drop off your return at a physical Happy Returns location near you (see locations here) or to print a return label and drop off your return at a USPS
What is Return Protection?
Return Protection is an optional $3.98 add-on available at checkout that covers the cost of return shipping if you choose to return an eligible item for a refund. Without Return Protection, refunds are subject to a flat-rate $11 return shipping fee,
Final sale items
Certain items, like socks and hosiery are final sale and not eligible for a return or exchange. All products purchased during our Archive Sale and in-person Sample Sale are final sale. Custom orders, including bridal shoes ordered through our Atelier
Can I return my order in-store?
Yes! You are welcome to drop off your return in-person at our Los Angeles store at the following address:. Margaux – Los Angeles8810 Washington BlvdCulver City, California 90232. Store Hours:. Sunday: 11-6Monday-Saturday: 11-7. Please bring your item
Can I return a gift?
You are welcome to request an exchange or store credit for a pair of shoes you received as a gift. Please note we can only issue a refund back to the original payment method of the gift giver. To get started, please visit our returns portal.