We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

If your order is shipping via standard ground shipping in the US, then you can expect your order to reach you within 5-10 business days.* If you have opted for an expedited shipping option, then you can expect to receive your order within the following timeframes:FedEx 3day = 3 business days&#xA0;FedEx 2day = 2 business days&#xA0;FedEx overnight = 1 business day&#xA0;&#xA0;*Please note this does not apply to PO Box addresses, which may take longer to arrive.&#xA0;

If your order is shipping via standard ground shipping in the US, then you can expect your order to reach you within 5-10 business days.* If you have opted for an expedited shipping option, then you can expect to receive your order within the followi

When will I receive my order?

Shipping

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

Where can I find my welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

Ordering

When will my order ship?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

Can I ship to a PO Box address?

What shipping carriers do you use?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

What should I know before placing an international order?

International Orders

What is your return and exchange policy?

Do you offer an extended holiday return window?

How do I initiate a return or exchange?

What is Return Protection?

Final sale items

Can I return my order in-store?

Can I return a gift?

Returns & Exchanges

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

Do you offer gift cards?

How do I redeem my Margaux gift card?

Gift Cards

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When will I receive my order?Updated 3 months ago