We are here to help via email at help@margauxny.com. We will do our best to get back to you as quickly as possible, and you can expect a reply within 1 business day.

Margaux

<div data-block="true" data-editor="9g7la" data-offset-key="1ag99-0-0" id="isPasted"><div data-offset-key="1ag99-0-0"><span data-offset-key="1ag99-0-0"><span data-text="true">If you signed up to receive your welcome discount via email, please keep an eye out for an email with the subject line&#xA0;</span></span><span data-offset-key="1ag99-0-1"><span data-text="true">&quot;</span></span><span data-offset-key="1ag99-0-2"><span data-text="true">Your exclusive discount is here</span></span><span data-offset-key="1ag99-0-3"><span data-text="true">&quot;</span></span><span data-offset-key="1ag99-0-4"><span data-text="true">. Inside, you&#x2019;ll find a button that says &quot;GET YOUR CODE.&quot; Once you click this, you&apos;ll be directed to our website where your unique promo code will appear in the banner at the very top of the page.</span></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="7f3qn-0-0"><div data-offset-key="7f3qn-0-0"><span data-offset-key="7f3qn-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="b4hqt-0-0"><div data-offset-key="b4hqt-0-0"><span data-offset-key="b4hqt-0-0"><span data-text="true">If you&apos;re having trouble finding this email, please be sure to check your junk/spam folder in case it ended up there by mistake!</span></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="be0h6-0-0"><div data-offset-key="be0h6-0-0"><span data-offset-key="be0h6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="dg20j-0-0"><div data-offset-key="dg20j-0-0"><span data-offset-key="dg20j-0-0"><span data-text="true">If you signed up to receive texts from us instead, you&#x2019;ll receive a text with the message: &quot;Take $40 off your first purchase of $200+ using the link below.&quot;</span></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="e9u4r-0-0"><div data-offset-key="e9u4r-0-0"><span data-offset-key="e9u4r-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="9vvcv-0-0"><div data-offset-key="9vvcv-0-0"><span data-offset-key="9vvcv-0-0"><span data-text="true">Clicking the link will take you to our website, where your unique promo code will also be displayed in a banner at the top of the page.</span></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="ubca-0-0"><div data-offset-key="ubca-0-0"><span data-offset-key="ubca-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9g7la" data-offset-key="csgii-0-0"><div data-offset-key="csgii-0-0"><span data-offset-key="csgii-0-0"><span data-text="true">If you&apos;re still having trouble or can&apos;t find the email/text, please get in touch via email at <a href="mailto:help@margauxny.com">help@margauxny.com</a> or text at&#xA0;<a href="sms:917-451-3483" id="isPasted" style=" text-decoration: none;" target="_parent">917-451-3483</a>&#xA0;for assistance!&#xA0;</span></span></div></div>

If you signed up to receive your welcome discount via email, please keep an eye out for an email with the subject line "Your exclusive discount is here". Inside, you’ll find a button that says "GET YOUR CODE." Once you click this, you'll be directed

Where can I find my welcome discount?

Ordering

Where can I shop Margaux?

Do you have any physical store locations?

How do I get in touch for press inquiries?

Do you have an affiliate program?

General

What sizes do you offer?

How do I know what size to order?

How do I know what width to order?

Sizing

Do you offer a welcome discount?

How can I receive a discount code if I previously unsubscribed from emails?

What does it mean if my shoes are on preorder?

What does it mean if my shoes are made to order?

Can I change or cancel my order?

How can I receive a notification about a restock?

When will my order ship?

When will I receive my order?

Do I need to pay for shipping on my order?

Do you offer expedited shipping options?

What shipping carriers do you use?

Do you ship internationally?

Do I have to pay duties and taxes?

How can I track my package?

What should I do if I don't receive my order?

I received only part of my order, what should I do?

Can I combine multiple orders into one shipment?

Can I have my package sent to a different address if delivery fails?

Shipping

What is your return and exchange policy?

How do I initiate a return or exchange?

What is Return Protection?

Can I return an international order?

Final sale items

Can I return my order in-store?

Returns & Exchanges

How do I care for my Margaux nappa shoes?

How do I care for my Margaux suede shoes?

How do I care for my Margaux patent shoes?

How do I care for my Margaux satin shoes?

Do you offer any repair services for damaged shoes?

Care

How do I redeem my Margaux gift card?

Can I send a gift card?

Do you offer gift wrapping and gift messages?

Can I return a gift?

Gifting

When will I get my made-to-order bridal shoes?

How can I see the color and material options IRL before ordering?

What is the return and exchange policy on made-to-order bridal shoes?

Can I change my bridal order after it's placed?

Bridal

When does the Archive Sale start and end?

How can I get Early Access to the Archive Sale?

Can I use a discount code on Archive Sale items?

Do you offer free shipping on Archive Sale items?

How long will it take for my Archive Sale order to ship?

Will my order come in standard packaging?

Do you offer price adjustments?

Archive Sale

Where can I find my welcome discount?Updated 4 months ago